PLANO, Texas (Feb. 9, 2023) – The results of the J.D. Power 2023 Vehicle Dependability Study are in: Lexus ranks #1 in vehicle dependability among all brands with an overall score of 133 (PP100) vs the industry average 186 in the J.D. Power 2023 U.S. Vehicle Dependability Study.
In addition, Toyota Motor Corporation received the most model-level awards, six, of all automakers for the following vehicles (segment):
- Lexus NX (Compact Premium SUV)
- Lexus RX (Midsize Premium SUV)
- Toyota C-HR (Small SUV)
- Toyota Highlander (Upper Midsize SUV)
- Toyota Sienna (Minivan)
- Toyota Tacoma (Midsize Pickup)
The 2023 U.S. Vehicle Dependability Study is based on responses from 30,062 original owners of 2020 model-year vehicles after three years of ownership. The study was fielded from August through November 2022.
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About J.D. Power
J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world’s leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.
J.D. Power is headquartered in Troy, Mich., and has offices in North America, Europe and Asia Pacific. To learn more about the company’s business offerings, visit JDPower.com/business. The J.D. Power auto shopping tool can be found at JDPower.com.